Carolina Restrepo Garrido
Business Management Consultant

LAVENIR S.A.S.

Business Management Consultant (Freelance worker)

February 2022 – September 2022

 

• Developed customized solutions to client requirements, resulting in increased satisfaction with SENA (Servicio Nacional de Aprendizaje) project outcomes. 

• Conducted market research, internal capabilities of the company, and the most relevant trends in the IT market. These efforts paved the way for defining the strategic plan for L'avenir S.A.S. in 2022. 

• Led analysis of findings, recommendations, and MIGO (Integrated Organizational Management Model) progress updates to top-level management and key stakeholders, fostering transparency, supporting well-informed decision-making, and advising on the establishment's managerial methods and organization.

• Streamlined processes and developed standardized procedures, improving operational efficiency and effectiveness.

• Conducted research to examine the efficiency and effectiveness of managerial policies and programs.

• Facilitated knowledge transfer and skill development programs, empowering employees to integrate quality compliance processes, procedures, and principles into their daily responsibilities. 

• Provided expert supervision to the quality team, delivering direction, steadfast support, and mentorship to ensure continuous high performance and productivity.

 

LAVENIR S.A.S.

Business Management Consultant (Freelance worker)

February 2021 – Jun 2022

 

• Steered an exhaustive assessment of systems, processes, and technology with the potential for broad implementation to drive L'avenir S.A.S.'s digital transformation and propose improvements to systems and procedures.

• Evaluated and documented procedures, identifying inefficiencies, bottlenecks, and unexplored opportunities for improvement.

• Led periodic internal audits to guarantee strict adherence to ISO 9001, ISO 27001, and ISO 22301 standards and regulatory requirements. Implemented corrective measures based on audit findings.

• Conducted research to determine the efficiency and effectiveness of managerial policies and programs and to advise on improvements.

• Directed engaging training sessions to foster an all-encompassing quality culture, adhering strictly to the defined processes, standards, and criteria.

• Implemented highly effective communication channels and organized regular MIGO (Integrated Organizational Management Model) team meetings, promoting collaboration, information-sharing, and positive work culture.

 

LAVENIR S.A.S.

Business Management Consultant (Freelance worker)

March 2019 – May 2019

 

• Analyzed data and evaluated the business performance concerning the requirements outlined in the Sondas Regulatorias procedure, identifying areas of noncompliance or potential gaps.

• Assessed potential risks related to the Sondas Regulatorias procedure, focusing on compliance and operational efficiency.

 

EMPRESA DE TELECOMUNICACIONES DE BOGOTÁ - ETB

Quality Management and ISO Standardization Specialist

August 2010 – Abril 2015

 

• Developed and implemented policies, procedures, and processes to efficiently integrate and align nine management disciplines within SIG (Integrated Management System).

• Collaborated with key stakeholders, including department heads and cross-functional teams, to align operations with business objectives and update the business process map.

• Guided regulatory compliance and ensuring adherence to quality requirements and regulations.

• Led periodic internal audits to assess compliance with ISO 9001, ISO 27001, and ISO 22301 standards and identify areas for improvement.

• Provided quality and compliance training to ETB workers, promoting understanding and application.

• Managed and supervised team members and contracted researchers, ensuring efficient collaboration and project execution.

 

EMPRESA DE TELECOMUNICACIONES DE BOGOTÁ - ETB

Quality Audit Specialist

January 2007 – August 2010

 

• Planned and coordinated internal quality management system audits to ensure compliance with established standards and regulations.

• Led analyses and evaluations to identify areas for improvement in ETB's operations and customer service.

• Created and documented operational processes and procedures to improve efficiency and assure consistency of execution.

• Designed and implemented comprehensive quality, methodology, and compliance training programs for ETB staff.